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How do I get my .eco profile activation email?
How do I get my .eco profile activation email?

What to do if you can't find your .eco profile activation email or need to resend it

Trevor avatar
Written by Trevor
Updated over a month ago

Once you've registered a .eco domain, you'll need to set up a .eco profile before you can start using your new domain.

You should receive an activation email from activate@profiles.eco with the subject line Activate [yourdomain].eco.

This email should is sent to the email address you used to register your .eco domain. If you are using domain privacy, the email will be sent to the privacy email address that your domain registrar creates for you. The email contains a unique link for you to configure your .eco profile.

If you can't find this email, you can have it resent using the 'Resend activation email' tool. On this page, you can enter the .eco domain name you're trying to activate. The activation email will be sent to the email address associated with the domain name.

Screenshot of the form to resend your .eco activation email

Frequently asked questions

When will I receive my .eco activation email?

Normally you should receive the activation email immediately after buying your .eco domain; however, in certain circumstances (especially if domain privacy services are enabled), it could take 2 hours or more for the email to arrive.

If you don't receive the email within 2 hours, please try using the 'Lost activation email' feature. If that doesn't work, please contact us by chat (click the button in the bottom right of this page) or email (support@go.eco) and we will help get the email to you.

Why am I not receiving my activation email?

If you've tried resending the activation email for your .eco domain and still haven't received it, here are a few tips:

  1. Check your spam/junk folder. Despite our best efforts, the activation email can sometimes end up in your spam folder. Please have a look there.

  2. Confirm that you have access to the email address associated with your .eco domain. We send the activation email to the primary contact email address associated with your registrar account (also known as the registrant contact email address). Please check this email address and verify that it is current and you are able to check the inbox for this address.

  3. Temporarily disable domain privacy at your registrar. Most registrars offer domain privacy services that anonymize the contact details you provide when you registered your .eco domain name. When we send the activation email, we sent it to the anonymized privacy address as it's the only email we know for you. The privacy service should forward emails to your email address, but unfortunately not all privacy services do this reliably. If you aren't receiving the emails, we recommend temporarily disabling the WHOIS privacy setting at your registrar. This will update the contact information we receive and we will automatically resend the activation email to you directly. Once you've received the activation email, you can re-enable domain privacy at your registrar. Please see below for instructions on how to do this for specific registrars.

  4. Do not use a private email service. We have had some people report that they have not been able to receive the activation email when using private email services like Apple's Hide My Email (privaterelay.appleid.com) at their registrar account. These services may not reliably forward the email to you. If you are having this issue, we recommend temporarily changing the registrant contact email address to your actual email address until you receive the activation email.

Why am I not receiving my activation email (and I bought my domain from GoDaddy, Squarespace, Dynadot, rebel.com or name.com)?

Some registrars do not automatically forward emails sent to their privacy email address on to you or alternately the emails that they forward get blocked as spam. One way to check this is to send yourself an email at the privacy email address associated with your account. You can find this address by doing a WHOIS lookup on your .eco domain.

If you bought your domain at GoDaddy, Squarespace, Dynadot, rebel.com or name.com, to expedite the delivery of your activation email, we recommend temporarily disabling domain privacy. This will automatically send the email to you directly. Once you have received the activation email, you can re-enable domain privacy if you choose. Note: we will not expose your contact information in the .eco whois, even when domain privacy is disabled.

Here are some instructions on how to disable domain privacy:

Is it safe to disable domain privacy for my domain? Will my contact details be publicly exposed?

Temporarily disabling domain privacy for your .eco domain in this circumstance is safe. There are several reasons why this is so:

  1. Your .eco domain name is not yet published in the .eco root zone. It is not publicly accessible or discoverable. In other words, no one knows about the domain registration other than you, your registrar and the .eco registry.

  2. You should only need to leave domain privacy disabled for about 5 minutes. That should be sufficient for us to receive your contact details from the registrar and to send you the activation email directly. As soon as you receive the email you can re-enable domain privacy.

  3. Even with domain privacy disabled, we redact any contact information in .eco WHOIS (WHOIS is the service that can be used to look up the ownership of a domain). The details will be exposed in your registrar's WHOIS, but that would depend on someone looking up the details for your domain at your registrar in the 5 minutes that WHOIS is disabled.

If you have any concerns about taking this approach, you can still contact us and we will work with you to determine an alternate way to verify that you are the owner of the domain so that you can get the activation email.

If you're still having trouble, we can help! Chat with us using the button in the bottom right corner of this page or contact us anytime by email (support@go.eco) and we'll help you get set up.

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