Once you've registered a .eco domain, you'll need to set up a .eco profile before you can start using your new domain.

You should have received the activation email from activate@profiles.eco with the subject line Activate [yourdomain].eco.

This email should have been sent to the email address you used to register your .eco domain. If you are using domain privacy, the email will be sent to the privacy email address that your domain registrar creates for you. The email contains a unique link for you to configure your .eco profile.

If you can't find this email, you can have it resent using the 'Resend activation email' tool.

On this page, you can enter the .eco domain name you're trying to activate. The activation email will be sent to the email address associated with the domain name.

Screenshot of the form to resend your .eco activation email

Frequently asked questions

When will I receive my .eco activation email?

Normally you should receive the activation email immediately after buying your .eco domain; however, in certain circumstances (especially if domain privacy services are enabled), it could take 2 hours or more for the email to arrive.

If you don't receive the email within 2 hours, please try using the 'Lost activation email' feature. If that doesn't work, please contact us by chat (click the button in the bottom right of this page) or email (support@go.eco) and we will help get the email to you.

Why am I not receiving my activation email?

If you've tried resending the activation email for your .eco domain and still haven't received it, here are a few tips:

  1. Check you spam folder. Despite our best efforts, the activation email can end up in your spam folder. Have a look there.

  2. Confirm that you have access to the email address associated with your registration. Domain privacy services are offered automatically or as an option at many of our registrars. These services anonymize the contact details you provided when you registered the domain name. When we resend the activation email, we use this anonymized privacy address (it's the only one we know!). These services should forward to your email address, but you'll want to check your account at your registrar. You can also send yourself a test email to this privacy address and verify that you receive it.

  3. Temporarily disable domain privacy at your registrar. Sometimes there can be an issue at your registrar with the service that forwards emails from your privacy alias to your actual email address. It means we're delivering the activation email, but it's not reaching you. You can resolve this by temporarily disabling the WHOIS privacy setting on your domain at your registrar. This will update the contact information we have and automatically attempt to resend the activation email for your domain. Once you've received the activation email, you can re-enable WHOIS privacy at your registrar. (Note: While WHOIS privacy is disabled, your data will be temporarily publicly available in WHOIS).

Why am I not receiving my activation email (and I bought my domain from Porkbun, Dynadot or Google Domains)?

Some registrars do not automatically forward emails sent to their privacy email address on to you. It requires manual intervention by us or the registrar to get the emails delivered to you. We endeavour to do this as quickly as possible, but it's not always feasible - especially outside of our core business hours.

If you bought your domain at Porkbun, Dynadot or Google Domains, to expedite the delivery of your activation email, we recommend temporarily disabling domain privacy. This will automatically send the email to you directly. Once you have received the activation email, you can re-enable domain privacy if you choose. Note: we will not expose your contact information in the .eco whois, even when domain privacy is disabled.

Here are some instructions on how to disable domain privacy:

If you're still having trouble, we can help! Chat with us using the button in the bottom right corner of this page or contact us anytime by email (support@go.eco) and we'll help you get set up.

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